District Manager, SOE Locations

• Direct Oversight of SOE: Own operational performance for SOE locations; use dashboards and reports to track schedule utilization, treatment acceptance, hygiene recall/reactivation, A/R, and patient flow; set weekly targets and action plans with Office Managers and Regional Clinical Directors.
• SOE Operations: Standardize appointment-book workflows, patient communications, forms/e-consents, and reporting across sites; ensure data integrity, template governance, and consistent KPI definitions.
• Team Enablement: Train, mentor, and certify Office Managers and front-office leads on core SOE functions; build playbooks and quick-hit job aids to improve adoption and accuracy.
• Performance Management: Review daily/weekly production schedules and reports with managers; diagnose variance drivers and execute corrective actions to hit revenue growth, collections, and margin goals.
• Provider & Staff Support: Partner on provider recruiting, onboarding, and ramp plans; ensure SOE templates, fee schedules, and user permissions are set correctly on day one.
• Patient Experience & Issue Resolution: Monitor NPS/feedback, resolve escalated patient concerns within 24 hours, and close the loop with site teams.
• Compliance & Risk: Oversee adherence to company policies and applicable regulations; ensure SOE documentation, audit trails, and security roles meet standards.
• Operating Rhythm: Conduct weekly site visits and monthly operating reviews; publish district scorecards and follow-up action plans; coordinate with IT for uptime, updates, and integrations.

• SOE experience required; expert at extracting/reporting KPIs, optimizing appointment books, and deploying standardized templates and comms within SOE.
• Proven multi-site dental operations leadership with strong coaching, change management, and stakeholder communication skills.
• P&L literacy; able to connect SOE metrics to financial outcomes.
• High integrity, urgency, and bias for action; adept at juggling competing priorities across sites.

• Bachelor’s degree preferred.
• 5+ years in dental operations, including 2+ years hands-on in Software of Excellence (EXACT) or equivalent enterprise PMS; SOE required.
• Prior P&L accountability; regular travel within the district and to the corporate office.
• Excellent written and verbal communication.

Benefits Summary

At ProSmile, we are committed to supporting the health and well-being of our employees and their families. We offer the following benefits for Full Time Benefits Eligible Positions (35+ hours per week) and Part Time Benefits Eligible Positions (30-35 hours per week):

• Medical Insurance: Choice of five comprehensive Aetna medical plans, including options with low copays, deductible-sharing, and national provider networks.
• Dental Insurance: MetLife plans offering preventative, basic, major, and orthodontic coverage options.
• Vision Insurance: Davis and UHC vision plans with annual exams, eyewear allowances, and contact lens benefits.
• Flexible Spending & Health Savings Accounts: Pre-tax savings accounts for medical, dependent care, and healthcare expenses.
• Life & Disability Insurance: Employer-paid basic life and AD&D insurance, with voluntary life, short-term, and long-term disability plans.
• Additional Perks:
  • Employee Assistance Program (EAP)
  • Identity Theft & Fraud Protection
  • Legal Support Services
  • Discount Programs (including pet insurance, travel, theme parks, electronics, etc.)
  • Wellness Programs
  • Financial Wellness and Planning Tools

Physical/Mental Demands and Work Environment
The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand, walk and use hands and arms to operate general office equipment (PC, telephone, file cabinets, copier, fax machine and printer). The employee may occasionally lift and/or move between 10 and 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. The employee may need to travel to healthcare practices.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually low to moderate.

The Company reserves the right to modify the job description based upon its needs and may require the employee to perform functions beyond those mentioned above. Neither this job description nor any other communication creates an employment contract between the Company and the employee.

Equal Employment
Our culture encourages individual development, embraces an inclusive environment, rewards innovative excellence, and leads in provider and patient satisfaction. Prosmile values diversity, inclusion, and equity as matters of fairness and effectiveness. We are committed to hiring and retaining a staff that reflects the diversity of the communities we serve, fostering an inclusive working environment where staff of all backgrounds feel welcomed and engaged.
ProSmile is an Equal Opportunity Employer and encourages applications from individuals underrepresented in the medical sector, including people of color, and persons with non-traditional work and educational experience. All who believe they meet the stated qualifications are invited to apply.

Company Safety
We believe that the best care for our patients starts with the best care for our employees. ProSmile is committed to proactively creating and maintaining an environment that is safe for our team and patients. Employees are required to wear Personal Protective Equipment (PPE) including face masks, gloves, gowns, and more as needed and in accordance with CDC standards.