Treatment Plan Coordinator

Rockville, MD
Full Time
Entry Level
Job Title: Treatment Plan Coordinator
Department: Operations
Reports to: Dental Practice Manager
FLSA Status: Non-Exempt
Compensation Information: $20.00-$25.00
Benefits:
    • PTO: 1.54 hours accrued for every 40 hours worked
    • Sick Leave: 1 hour earned for every 30 hours worked maxing at 40 hours
    • Health, Vision, and Dental Insurance (Single and Family)
    • Life Insurance
    • 8 Paid Holidays
    • 401(K)
Company Overview
Smart Arches Dental Implant Centers have been created by doctors to improve the lives of the patients who entrust us with their care. We have taken the "corporate feel" that exists with big dental implant clinics and become hyper-focused on patient experience and care to drive our company. If you are passionate about helping people start over and strengthen their confidence, then Smart Arches Dental Implant Centers is a great place to call your home. Everyone involved wants to make a positive impact with the work and efforts we give—this is how we can truly make a difference. If this speaks to you, we look forward to hearing from you.

Position Summary
Smart Arches is seeking to hire a Treatment Plan Coordinator who is customer focused,
compassionate, and dedicated to facilitating solutions to patient’s dental health needs. This Treatment Plan Coordinator will work in a growing practice with a great team that makes coming to work engaging and supportive. We offer training to those who are looking for a career with growth potential and the opportunity to fulfill our mission to provide quality affordable dental care to our patients.

Duties and Responsibilities
  • Internalize the role of patient concierge, build trust by demonstrating the attitude of care and service
  • Make welcome calls to all new patients, answer initial questions, set and manage expectations for the first visit
  • Proactively receive patients on their first visit, assist with new patient paperwork and welcome packets, and ensure smooth patient flow throughout the visit
  • Present and explain all treatment plans involving out of pocket costs to patients
  • Continuously assist patients in offering (payment plans including) Care Credit payment options. Ensure effective communication when explaining financial options. Take ownership for all treatment, payment, and appointment related needs and inquiries from patients in person and over the phone
  • Check patients in and out, schedule and confirm patient appointments, and handle patient paperwork including patient charts, referrals, appointment cards, and welcome packets, etc.
  • Performs miscellaneous job-related duties as assigned 
Qualifications/Skills
  • High School Diploma or GED required.
  • Billing experience required.
  • Dental front office experience preferred. 
  • Professional and compassionate demeanor
  • Enthusiastic and outgoing personality
  • Willingness to go above and beyond to ensure patient satisfaction
  • Computer competent and ability to work a multi-line phone system
  • Excellent written and oral communication skills
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